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Facts & Questions about Facials

The Facts About Facials

Facials are one of the most nourishing ways to take care of your skin. A facial treatment promotes a cleaner, younger, and more hydrated complexion. Facials reduce acne and help to remove facial scars. A facial begins with a consultation. An esthetician, or professional who specializes in beautifying the skin, asks questions about diet, facial products, and water intake. Next, the skin undergoes a deep cleansing. A skin analysis is performed to determine skin type and conditions. For example, the skin analysis may reveal that the client has combination skin and sun damage.


To open the pores for extraction of whiteheads and blackheads, the face is steamed using a machine that directs water vapor to the skin. Exfoliation follows. If the skin is very sensitive, steaming and exfoliation may be skipped. Exfoliation sloughs off the oldest layer of skin cells and works to reduce acne scars and remove facial scars. Exfoliation is done either mechanically or with a product containing enzymes and acids.


If necessary, the esthetician will manually extract blackheads and whiteheads. Then, a mask is applied to the skin for deep cleansing. The mask is left on for several minutes. The esthetician typically massages the scalp, arms, and hands while the mask sets.Afterwards, toners, moisturizers and/or sunscreens are applied to the skin. The products used are determined during the skin analysis. After the facial, the client and esthetician discuss the outcome of the treatment as well as home care for the client. Home care includes diet and product recommendations.


Facial treatments are recommended one time per month.

Policies & Procedures

Frequently Asked Questions

Before you arrive

Please arrive 10 minutes before your facial to fill out a health form and to speak to your esthetician. Should you arrive late, we will make every possible effort to accommodate you during the remaining time of your scheduled appointment.

Do I need to remove my makeup?

No, we’ll do that for you. Just relax, close your eyes and let us look after you.

Do I have to change before my facial?

No, we drape you with a blitz cape similar to the ones you wear in hair salons.

Who will be giving me my facial?

To ensure the highest-quality skincare, registered estheticians will be giving you the facial using exclusive skincare products by Amber. 

What products do you use in your facials?

Amber skincare Collections, Serum-ology and Specialty Products are the result of over 40 years of experience developing professional level skincare treatments. Each easy-to-use collection uses cutting-edge technology with all-natural ingredients, with the intense corrective power of Serum-ology. While Ambers ingredients can be cutting-edge and formulation technical, the end results are not. Beautiful skin for a better you.

Can I decide what booster to have for your facial?

No worries. You can add or change a Serum-ology booster at the time of your service. Your esthetician can guide you to the appropriate Serum-ology for your skin type.

Will my skin look red afterwards?

No. Depending on the sensitivity of your skin, you may be a little pink after the microdermabrasion or some of the peels. Speak to your esthetician and she can guide you to the appropriate facial or booster to keep your skin calm yet glowing.

Can I wear makeup after my facial?

Ideally we would love you to go home and relax and enjoy your natural glow for as long as you can. Having said that, we all live busy lives, so if you are going out afterwards or back to work, putting on make-up will not harm your facial. Your skin will continue to radiate.

Can I bring my boyfriend, husband or tell my male friends?

Yes, yes and yes! Our facials are designed for all skin types and genders.

I am getting married or have a big event, when should I plan on getting a facial?

For brides, grooms, or anyone with a special event, facials will guarantee you radiant skin for your special day! Speak to one of our estheticians for a customized facial plan to ensure you achieve glowing results. 

Is there a facial I can have close to a big event?

Nothing leaves your skin as radiant and youthful as our signature Classic. This treatment can be done the day of your event with results lasting up to 10 days! The Classic Facials are also wonderful treatments, offering four different treatments for all skin types. Best to do 3-6 days prior to your event for a makeup ready palette. We recommend that you come in and speak to one our estheticians for your free consultation.

How often should I have a facial?

We recommend that you come once a month, depending on your skin sensitivity.

Why should I get regular facials?

Healthy skin is beautiful skin. Being proactive and looking after your skin on an ongoing basis will help slow down the signs of aging, keep your skin clear, healthy and nourished. It is also important to maintaining your at-home skin care regime.

How do I continue the glow at home?

All our products are available for home use and may be purchased in the retail area at the facial bar. Your esthetician will recommend specific products for your skin type. An at-home regime is equally as important in maintaining healthy skin.

Are you wheelchair accessible?

Yes, absolutely. Our building has a long cement wheelchair ramp out front, accompanied with an elevator inside the building itself. Our customers are encouraged to advise a staff member of any special needs that we can assist with and we will accommodate accordingly.